About working at a rape crisis center

Sometimes in my field of work, you can have really, really tough days and other times, one great thing can make up for all the shit that happens to the people that come into the center. I have had some tough days before, several hospital calls in one day or a lot of students coming up to me after a presentation to ask questions relating to their personal experiences of sexual assault. Some days are better than others. A woman called the center this afternoon and she was very angry and was not able to articulate how we could help her. She said that one of her friends reccomended that she call us. one of the counselors talked with her for a while and gave her our hotline number and told her it was available 24 hours a day if she needed it. Well, it was kind of shitty because it seemed like we couldn't help that young woman because she did not want to set up an appointment. Well, it seems that she just called back to set up her first appointment. We haven't even started working with her yet, but it feels so good to know that we might be able to help her. Just thought I would shed a little bit of light onto an otherwise tough day. Enjoy!